SHIPPING & REFUNDS
SHIPPING POLICY
At Blue Giant Nicotine Pouches, we prioritize delivering your orders promptly and efficiently. Please take note of our shipping policy details below:
Order Processing:
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Orders are typically processed within 1-2 business days upon confirmation.
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An email confirmation with your order details will be sent once processing is complete.
Shipping Methods and Times:
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Standard Shipping: Estimated delivery within 14 days.
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Expedited Shipping: Estimated delivery within 21 days.
International Shipping:
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We offer international shipping to select countries with varying shipping costs and delivery times.
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Customers are responsible for any customs duties or taxes imposed by their respective countries.
Order Tracking:
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Upon shipment, a confirmation email containing a tracking number will be sent.
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Utilize the tracking number on our website or the carrier's tracking portal to monitor your shipment.
Incomplete or Incorrect Addresses:
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Please ensure your shipping address is accurate and complete.
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Blue Giant Nicotine Pouches is not liable for delays or additional charges due to incomplete or incorrect addresses.
Lost or Delayed Shipments:
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In the rare event of a lost or significantly delayed shipment, contact our customer support team at [info@bluegianttech.com] for prompt assistance.
Shipping Promotions:
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Periodically, we may offer shipping promotions, clearly communicated on our website.
Contact Information:
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For shipping-related inquiries, reach our customer support team at [info@bluegianttech.com] or [+8618682186713].
We appreciate your choice of Blue Giant Nicotine Pouches. Your satisfaction is our priority, and we aim to make your shopping experience exceptional.v
REFUND POLICY
Refund Policy: Blue Giant Nicotine Pouches
Eligibility:
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Refunds are applicable for products in original, unopened condition within 30 days.
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Personalized items are refundable for defects or errors only.
Initiating a Refund:
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Contact us at [info@bluegianttech.com] or [+8618682186713].
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Provide order number, item name, and reason for refund.
Return Shipping:
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Customers cover costs unless due to defects.
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Utilize trackable shipping for return shipments.
Refund Process:
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Refunds are processed upon receiving and inspecting returns.
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Issued to the original payment method.
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Allow [number of days] for the refund to reflect.
Damaged Items:
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Notify us immediately with clear photos for a replacement or refund.
Cancellations:
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Contact us within [number of hours] to cancel orders.
Contact:
Thank you for choosing Blue Giant Nicotine Pouches. Your satisfaction is our priority.